Responsible Gaming at xbjj
Gaming should always be entertaining, never a source of stress. xbjj provides the tools, guidance, and support every player in Bangladesh needs to stay in control.
xbjj is committed to providing a safe and responsible gaming environment for every player on the platform. We believe that gambling is a form of entertainment, and like all entertainment, it is most enjoyable when approached with clear limits and a healthy mindset. Our responsible gaming programme gives every xbjj player in Bangladesh the tools they need to keep their play fun, affordable, and within personal control.
Problem gambling is a recognised condition that can affect anyone, regardless of age, income, or background. The hallmark of a problem is not how much money is spent, but rather the extent to which gambling starts to interfere with daily life, relationships, finances, and mental wellbeing. If you ever feel that your gambling on xbjj — or any other platform — is no longer recreational, please use the tools described on this page or reach out to our support team immediately at [email protected].
All responsible gaming tools on xbjj are free to use, take effect promptly, and can be requested at any time by contacting [email protected]. We will never pressure you to remove a limit or cancel a self-exclusion. Our team is trained to handle these requests sensitively and without judgment.
Our Responsible Gaming Tools
xbjj offers six practical tools to help players stay in control of their gambling activity. You can request any of these at any time by contacting our support team.
Deposit Limits Explained
Setting a deposit limit is one of the most effective ways to keep your gambling budget under control. xbjj allows you to set a cap on the total amount you can deposit over a given time period. Once your limit is reached, the platform will prevent you from making further deposits until the period resets.
Deposit limits are available in three time-frame options. You may set one, two, or all three at the same time — the most restrictive limit always takes precedence. Requests to lower a limit take effect immediately. Requests to raise a limit take effect after a mandatory 7-day cooling-off period to give you time to reconsider.
Daily Deposit Limit
Caps your total deposits within any rolling 24-hour period. Ideal for players who want day-to-day spend control. Takes effect immediately upon request.
Weekly Deposit Limit
Restricts the total you can deposit across any rolling 7-day window. Useful if you prefer to budget by the week rather than per session. Takes effect immediately upon request.
Monthly Deposit Limit
Sets a hard cap on your total deposits within any rolling 30-day period. The broadest safety net — recommended for all players as a baseline limit. Takes effect immediately upon request.
To set or update a deposit limit, email [email protected] with your registered username, the limit type (daily / weekly / monthly), and the amount in BDT. Our team will confirm the change within 24 hours Bangladesh Standard Time (BST, UTC+6).
Time-Out & Self-Exclusion
Sometimes the best thing a player can do is take a break. xbjj offers three escalating levels of break from the platform, from a short time-out to a permanent self-exclusion. All break requests are processed by our support team, take effect promptly, and cannot be reversed until the chosen period has fully elapsed.
Short Time-Out (24 hours – 6 weeks)
A temporary break from xbjj. Your account is suspended for the chosen duration. You can still log in to view your transaction history but cannot place bets or make deposits. Suitable for players who simply need a short rest or a cooling-off period after a large loss.
Fixed Self-Exclusion (6 months or 1 year)
A formal self-exclusion that prevents all access to your xbjj account for the full duration. Your account is fully locked, no deposits are accepted, no bets can be placed, and no marketing communications will be sent. At the end of the period, you must actively request reactivation — the account does not reopen automatically.
Permanent Self-Exclusion
A lifelong exclusion from xbjj. Once requested, this cannot be reversed. Your account is permanently closed, all funds are returned per the standard withdrawal process, and your data is handled in accordance with the Privacy Policy. This option is available for any player who feels they can no longer safely participate in gambling on any platform.
All self-exclusion requests are treated with complete confidentiality. Our support team will not question your reasons for requesting an exclusion, and we will never send promotional content to an excluded player. If you are unsure which option is right for you, contact us and we will help you choose.
How to Request a Time-Out or Self-Exclusion
- Email [email protected] from your registered email address
- State clearly which type of break you want: time-out (and duration), fixed self-exclusion (6 months or 1 year), or permanent self-exclusion
- Include your xbjj username so we can locate your account quickly
- Our team will confirm the exclusion is active within 24 hours; the lock takes effect from the moment of confirmation
Recognising Problem Gambling
Problem gambling does not always look the same. It can develop gradually over months or years, and many players do not recognise the signs in themselves until the issue has become serious. The following warning signs are widely recognised by gambling support organisations. If you notice any of these in yourself or someone close to you, please take action.
Chasing Losses
Placing larger bets or gambling more frequently than planned in an attempt to recover money that was lost in a previous session. This cycle rarely results in recovery and typically deepens financial harm.
Gambling Beyond Your Means
Using money intended for rent, bills, food, or other essential expenses to fund gambling activity. If you are borrowing money, selling possessions, or taking loans to gamble, this is a serious warning sign.
Gambling to Cope with Stress
Using gambling as a way to escape negative emotions, stress, anxiety, depression, or loneliness. While gambling may provide short-term relief, it does not address the underlying cause and can make mental health worse over time.
Inability to Stop
Repeatedly trying and failing to cut back on gambling or stop entirely. Feeling irritable, restless, or anxious when not gambling. Thinking about gambling constantly even when engaged in other activities.
Hiding Your Gambling
Lying to family, friends, or colleagues about how much time or money you are spending on gambling. Feeling shame or guilt about your gambling behaviour. Hiding account statements, withdrawals, or transaction notifications.
If you recognise two or more of these signs in yourself, please do not wait — contact xbjj support at [email protected] today. You can also request a time-out or self-exclusion immediately. Taking early action is the most effective step.
Quick Self-Check Quiz
Answer these three questions honestly. There are no right or wrong answers — this is for your own reflection only. If your answers concern you, please reach out to our support team.
In the past month, have you gambled with money that was needed for something else?
Have you ever tried to stop or reduce your gambling but found it difficult?
Does gambling affect your mood, relationships, or daily responsibilities?
If you answered the third option on any of these questions, we strongly encourage you to contact our support team at [email protected] and consider activating a time-out or self-exclusion. Remember: asking for help is a sign of strength, not weakness.
Protecting Minors
xbjj is strictly an adult platform. No person under the age of 21 is permitted to register, access, or use xbjj in any capacity. Every account registration requires date-of-birth confirmation, and accounts flagged as potentially belonging to underage users are immediately suspended pending identity verification.
If you share a device with younger family members, we recommend using your device's built-in screen time or parental control features to prevent access to xbjj when you are not present. Many Android and iOS devices support app-level PIN locks and content filtering that can be set up at the operating system level at no cost.
If you believe a person under the age of 21 has accessed or registered an xbjj account, please contact us immediately at [email protected]. We will suspend the account and investigate without delay. Protecting minors is a non-negotiable priority for xbjj.
Get Help & Support
You do not need to face a gambling problem alone. xbjj's support team is available to help with responsible gaming requests at any time. All conversations are handled with complete confidentiality and without judgment. Whether you want to set a limit, take a break, or simply talk through your concerns, we are here.
Contact Our Support Team
Email [email protected] with the subject line "Responsible Gaming Request". Include your username and a brief description of what you need. We respond within 24 hours Bangladesh Standard Time (BST, UTC+6).
Available Around the Clock
Our responsible gaming support is available 24 hours a day, 7 days a week, including Bangladesh public holidays such as Eid, Victory Day, and Independence Day. No request will go unanswered.
Remember: xbjj wants every player to enjoy the platform responsibly for years to come. Setting limits, taking breaks, and asking for help are all positive steps. There is no shame in prioritising your wellbeing over gambling, and our team will always support you in doing so.